Send and follow a support request
Clear guidance from the ProEmails team, ready when you need it.
PROEMAILS_BLOCKS_V2 {"blocks":[{"id":"el_07b4c743eb4a43f7b765af00a69f6113","type":"row","children":[{"id":"el_d7bd689814f14281bfbbe851e6147c5a","type":"column","children":[{"id":"el_b50cf2e347e14813abfa57650686b031","type":"markdown","children":[],"styles":{"background":"#ffffff","color":"#291750","align":"left","paddingTop":0,"paddingRight":0,"paddingBottom":0,"paddingLeft":0},"tablet":{},"mobile":{},"text":"## Create a request\nSign in to My Account, open Support requests and choose the option to create a new request. Describe the issue and include the relevant domain, mailbox address or order reference.\n\n## Explain what happened\nTell us what you were trying to do, what happened instead and any error message displayed. Avoid sending passwords, verification links or payment card details.\n\n## Follow up\nOpen your request in My Account to read replies and add more information. Keep related updates in the same request so the conversation remains together.\n\nIf you cannot sign in, use the contact page."}],"styles":{"width":50},"tablet":{},"mobile":{}}],"styles":{"gap":0},"tablet":{},"mobile":{}}]}